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Mobile Service Policy (POP UP AGREEMENT BELOW)
🐾 Pawpin’ Pawz Client Service Agreement
1. Safety & Well‑Being
Your pet’s comfort and safety is our highest priority. We may pause or decline a groom if your pet shows signs of stress, discomfort, or unsafe behavior. Please share any behavioral or medical considerations in advance so we can tailor our approach. If undisclosed aggression results in injury to a groomer, medical expenses are the client’s responsibility.
2. Scheduling & Arrival
To maintain consistent, high‑quality care, we encourage prebooking every 4, 6, or 8 weeks. You will receive a one‑hour arrival window, along with an updated ETA as we travel to you. If we arrive and cannot access or safely groom your pet, the full groom fee applies.
3. Confirmations & Cancellations
Please confirm your appointment by 10 PM the evening prior.
• Cancellations made 48+ hours in advance do not incur fees.
• Late cancellations (less than 48 hrs): 50% fee or forfeited deposit
• Same‑day cancellations or no‑shows: 100% fee
Frequent changes may require prepayment for future appointments.
4. Payments & Deposits
Accepted payment methods: Zelle, Check, and Credit/Debit (3% fee). Cash is not accepted. A card on file is required for all clients. First‑time clients provide a $25 non‑refundable deposit per pet, applied to the final total.
5. Coat Condition & Matting
Depending upon the severity, matted coats may require a safety‑first shave. Additional dematting fees may apply. Skin sensitivities revealed during or after mat removal are not the responsibility of Pawpin’ Pawz.
6. Health & Senior Pets
Please disclose all health concerns prior to your appointment. We cannot be liable for pre‑existing conditions. Senior pets may require shorter or modified sessions to ensure their comfort and well‑being.
7. Parasites
For the safety of all pets in our care, please notify us of fleas or other parasites ahead of time. If discovered during the appointment, a sanitation fee (up to $120) applies and remaining appointments for the day will be rescheduled.
8. Weight Limit
Our current weight limit is 70 lbs. Larger pets may be accepted at our discretion.
9. Photos & Media
Your pet’s photos or videos may be used for marketing unless you prefer to opt out prior to your appointment.
10. Latchkey Service
Latchkey service is available after your first in‑person appointment. We will review access details and preferences to ensure a smooth, secure experience.
SMS Opt-IN
By signing you agree to receive SMS messages from Pawpin’ Pawz Luxury Mobile Grooming LLC. You agree to receive text messages for customer support, service updates, and other communications related to your account. Message and data rates may apply. Message frequency varies. Text "HELP" for help or "STOP" to opt out.
In the event of emergency, you grant us permission to seek emergency care for your pet(s). By booking with Pawpin’ Pawz, you acknowledge and agree to these policies and entrust us with your pet’s care with confidence and clarity.
Privacy Policy
https://www.quo.com/policies/OR6IoBPdaH
Pop Up Service Policies
🐾 Pawpin’ Pawz Client Service Agreement
1. Safety & Well‑Being
Your pet’s comfort and safety is our highest priority. We may pause or decline a groom if your pet shows signs of stress, discomfort, or unsafe behavior. Please share any behavioral or medical considerations in advance so we can tailor our approach. If undisclosed aggression results in injury to a groomer, medical expenses are the client’s responsibility.
2. Scheduling & Arrival
Because we are providing one on one, crate free care, we do ask that you stay within a 5-10 min radius of our pop-up shop that way you can pick up your furkid immediately after service is rendered and we can continue on schedule with our following appointments of the day. We will text/call with a 10-15 minute estimated time of completion. We can allow a 5-minute grace period to pick up your pet before you are charged $1/minute for holding. All pets must be secured with leash or in a carrier and we politely ask that you respect our host's space and clean up after your dog's.
3. Cancellation Policy
We do ask that you give at least 24 hours to cancel your appointment. Cancellations will result in forfeiting your deposit. No shows will be charged 100% of the expected total. Repeat No-shows will result in being banned from online booking and required to prepay.
4. Payments & Deposits
Accepted payment methods: Zelle, Check, and Credit/Debit (3% fee). Cash is not accepted. A card on file is required for all clients. First‑time clients provide a $10 non‑refundable deposit per pet, applied to the final total.
5. Coat Condition & Matting
Depending upon the severity, matted coats may require a safety‑first shave. Additional dematting fees may apply. Skin sensitivities revealed during or after mat removal are not the responsibility of Pawpin’ Pawz.
6. Health & Senior Pets
Please disclose all health concerns prior to your appointment. We cannot be liable for pre‑existing conditions. Senior pets may require shorter or modified sessions to ensure their comfort and well‑being.
7. Parasites
For the safety of all pets in our care, please notify us of fleas or other parasites ahead of time. If discovered during the appointment, a sanitation fee (up to $40) applies.
8. Weight Limit
Our current weight limit is 70 lbs. Larger pets may be accepted at our discretion.
9. Photos & Media
You and your pet’s photos or videos may be used for marketing unless you prefer to opt out prior to your appointment.
SMS Opt-IN
By signing you agree to receive SMS messages from Pawpin’ Pawz Luxury Mobile Grooming LLC. You agree to receive text messages for customer support, service updates, and other communications related to your account. Message and data rates may apply. Message frequency varies. Text "HELP" for help or "STOP" to opt out.
In the event of emergency, you grant us permission to seek emergency care for your pet(s). By booking with Pawpin’ Pawz, you acknowledge and agree to these policies and entrust us with your pet’s care with confidence and clarity.
Privacy Policy
https://www.quo.com/policies/OR6IoBPdaH
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